Enterprise Content Management (ECM) is the practice of managing unstructured information and the processes that leverage it: email, document, instant message, voice mail, or other electronic formats. Major vendors typically have a suite of components that address document management, record management, email archiving, business process management, enterprise search, electronic forms, and web content management systems. They provide out of the box integrations so business solutions can be developed by using any combination of these components.
Our extensive background and experiences in the service and support of world class products has taught us that off-the-shelf products often have gaps when applied to real world usage. We never enter into any client engagement believing that it is a “cookie cutter” implementation. We keep in mind client goals and objectives and collaborate with them on the best ways to implement a product for their company and their users. In order to create the best user experience and system adoption we sometimes go beyond a custom configuration and create a product that fills in a gap or bridges differing products.
Sometimes we feel that these are commonly occurring business challenges and productize these solutions. We’d be happy to demo any of these for you and your team.
Unstructured content is the life blood of our client's business. It can exist in physical formats, or electronic formats such as Word and Excel, imaged documents, email, or online content. It allows us to share complex ideas and maintain historical records of our activities. All too often, this critical information is difficult to manage, slowing business with inefficiencies and mistakes. Document management systems address these challenges by providing a repository to store, categorize, secure, find, and share unstructured content intuitively, whether on the desktop, the web, or your mobile device.
Element assists organizations by helping them understand their needs. We work with you to select the appropriate product and build your internal business case for support, training, implementation and integration.
Business Process Management (BPM)
Business Process Management (BPM) tools are a key component of an Enterprise Content Management (ECM) system, often used to automate well-defined processes. Element specializes in constructing processes that are document or record-centric, processes as varied as the nature of the documents themselves. Of our many projects, the following are a few examples of how these processes have varied:
- Invoice payment and approval
- Near real-time tracking of high-value box movement using wireless barcode scanners
- Electronic contract and agreement signing
BPM often requires a significant collaboration effort with business users. This documentation process aides in integrating with external systems that will initiate and update the construction of your content management assembly. Working with Element will ensure this intricate exercise is consistently monitored, adjusting to your business needs and efficiency requirements.
Records Management can mean many things. Whether managing space and the physical location and the stewardship of your assets, the creation of electronic content, or the lifecycle and disposition of your content, rest assured, Element understands the rigorous requirements of your records management needs.
Since 1997, Element has used multiple records management products to provide records management, including applications in medical records, life sciences, corporate legal, law firms, public sector, and financial services. Whether you work in a regulated industry or small-scale environment, Element takes great care to engineer robust and reliable solutions that ensure your most important data is managed accurately and to the highest standards.
Organizations seeking to augment existing skills turn to Element for services such as: system design and planning, process review, technical implementation, systems integration with external systems, and conversions of existing systems.